Locate your ward, learn about members of council, and request services from the elected officials office.

Contact city staff by phone or in person if you have questions or want to share feedback.

Find hours, locations and service information for City Hall, the Waterloo Service Centre and other city facilities.

Find out how to share feedback with the city, file a formal complaint, or request freedom of information.  

News releases, public notices, service alerts and social media.

Find digital versions of city bylaws. You can request an official copy if needed.

Find programs and services that support accessibility, inclusion and Reconciliation.

Learn more about the budget cycle and the current operating and capital budgets.

Learn more about the city's official plan, strategic plan, and other corporate plans, studies and strategies.

Find links to corporate policies that govern the activities of council and city staff.

Find maps and open data that are free to use and download.

Learn how we’re preparing for climate change and how you can get involved.

Find out more about our vision and mission, corporate leadership and staff structure.

Request city records through a Freedom of Information (FOI) request.

If you believe the city may be responsible for costs or damages, you can make a claim.

Learn more about the website including accessibility standards and style guides. 

Learn how Waterloo and Kitchener work together to provide shared municipal services.