Call or visit us
Get help, report an issue or contact a service area.
You can report non-urgent issues using our online form.
On this page:
- Report an issue by phone
- Call a customer service line
- Media inquiries
- Visit us in person
- Emergencies, power outages and animal control
- Mailing address
- Full corporate directory
Report an urgent issue by phone
These numbers are monitored 24 hours a day, 7 days a week for urgent or after-hours issues.
| Issue | Call |
|---|---|
| Illegal parking | 519-747-8785 |
| Noise complaints | 519-747-8785 |
| Water or sewer problems | 519-886-2310 |
| Downed trees | 519-886-2310 |
| Road, sidewalk and trail issues | 519-886-2310 |
| Other issues | 519-886-2310 |
Call a customer service line
These numbers have staff available Monday to Friday, 8:30 a.m. to 4:30 p.m.
Check our corporate directory for a full listing of phone numbers.
| Service area | Call |
|---|---|
| Tax and water billing and accounts | 519-747-8718 |
| Planning and zoning | 519-747-8752 |
| Building services | 519-747-8712 |
| Bylaw and licensing | 519-747-8785 |
| Marriages, oaths and city clerk | 519-747-8777 |
| Mayor’s office | 519-747-8700 |
| General inquiries | 519-886-1550 |
Media inquiries
For media inquiries or interview requests, email communications@waterloo.ca.
Visit us in person
Visit these main city facilities for in-person service. Check each facility page for details.
| Service area | Address | Customer Service Hours | Phone |
|---|---|---|---|
| City Hall | 100 Regina Street South | Monday to Friday 8:30 a.m. to 4:30 p.m. |
519-886-1550 |
| Waterloo Service Centre | 265 Lexington Court | Monday to Friday 7 a.m. to 4:30 p.m. |
519-886-2310 |
| Waterloo Memorial Recreation Complex (WMRC) | 101 Father David Bauer Drive | 7 days a week 8 a.m to 11 p.m. |
519-747-8712 |
| RIM Park Manulife Sportsplex | 2001 University Avenue East | 7 days a week 8:30 a.m. to midnight |
519-884-5363 |
Mailing address
City of Waterloo
100 Regina Street South
PO Box 337, Station Waterloo
Waterloo, ON N2J 4A8
Emergencies, power outages and animal control
- Call 911 for all emergencies related to fire, police or paramedics
- Call Enova Power at 226-896-2200 to report a power outage
- Call the KW Humane Society at 519-745-5615 for urgent animal issues
Full corporate directory
Find phone numbers for elected officials, city departments and facilities in our corporate directory.