Find accessibility services

Report accessibility issues, request alternative formats and find out what accessibility features are available at city facilities.

On this page:

  1. How we support accessibility
  2. Report an accessibility issue
  3. Request an alternate format
  4. Get financial or inclusion support
  5. Find accessible parking
  6. Find assistive devices at city facilities
  7. Contact us

How we support accessibility

Our goal is to remove barriers and provide accessible goods, services and facilities for all of our residents. We’re investing in staff training and building a more inclusive culture across the city.

All public meetings are held in accessible venues, with supports available on request.

Our accessibility work follows the Accessibility for Ontarians with Disabilities Act (AODA) with guidance from the Grand River Accessibility Advisory Committee.

Where we report on our progress:

Report an accessibility issue

Report accessibility issues with city services or facilities using our online form:

  • it goes directly to the service area responsible
  • if follow-up is needed, staff will contact you within 1 to 3 business days

Report an issue

Request an alternate format

If you need a document or communication support in another format, call 519-747-8780.

This includes Braille, large print, audio, closed captioning or ASL interpretation.

These requests are sent directly to project managers or support staff that can help.

Get financial and inclusion support

Find support that helps everyone take part in city programs, including:

  • financial help to join recreation, sports and arts activities
  • inclusion support
  • PAL cards for support persons
  • sensory backpacks to use at city facilities
  • translation and interpretation services

Visit the financial and inclusion support page.

Accessible parking

Accessible parking permit holders can park for free in all city-owned parking lots, except the Uptown Parkade. 

Learn more about accessible parking.

Assistive devices at city facilities

Find accessibility features and assistive devices available at city facilities across Waterloo.

Assistive devices and features at city facilities
Facility Address Assistive devices and features
Albert McCormick Community Centre 500 Parkside Drive
  • elevator
  • sensory backpacks
  • live interpretation in 240+ languages (Voyce Global)
City of Waterloo Museum 550 King Street North in Conestoga Mall
  • automatic door openers
  • sensory backpacks
  • live interpretation in 240+ languages (Voyce Global)
Community Pavilion 101 Father David Bauer Drive
  • elevator
  • universal washrooms
  • adult change tables on both levels
  • tactile wayfinding in foyer
  • automated door openers (most rooms)
  • assistive listening system
  • listening assistive devices 
  • mobility scooter charging areas
  • convenient participant drop-off area
  • sensory backpacks
  • live interpretation in 240+ languages (Voyce Global)
Moses Springer Community Centre and outdoor pool 150 Lincoln Road
  • elevator
  • ramp entry into the main outdoor pool
  • water wheelchair – up to 250 pounds
  • wheelchair skates available on request
  • sensory backpacks
  • live interpretation in 240+ languages (Voyce Global)
RIM Park Manulife Sportsplex 2001 University Avenue East
  • elevator
  • wheelchair skates available on request
  • single-occupant washrooms
  • universal washroom
  • tactile wayfinding to Eastside Library Branch
  • convenient participant drop-off area
  • height-adjustable podium
  • sensory backpacks
  • live interpretation in 240+ languages (Voyce Global)
Waterloo City Hall 100 Regina Street South
  • elevators with smartphone controls
  • wheelchair
  • assisted hearing devices for council chambers
  • universal washroom with ceiling track lift, adult change table and tactile wayfinding
  • multi-level water fountain
  • hearing loops in meet rooms
  • sensory backpacks
  • live interpretation in 240+ languages (Voyce Global)
Waterloo Memorial Recreation Complex 101 Father David Bauer Drive
  • elevator
  • ramp entry into the shallow pool
  • ramp entry in the swirl pool
  • three water wheelchairs – up to 250 pounds (one commode style)
  • two adult adapted life jackets – up to 200 pounds
  • two youth adapted life jackets – ages 5 to 12, up to 90 pounds
  • two wheelchair skates
  • single-occupant washrooms
  • universal washrooms
  • universal aquatic change room with ceiling track lift, universal slings and adult change table
  • tactile wayfinding in foyer
  • convenient participant drop-off area
  • sensory backpacks
  • live interpretation in 240+ languages (Voyce Global)
Waterloo Service Centre 265 Lexington Court
  • wheelchair friendly
  • sensory backpacks
  • live interpretation in 240+ languages (Voyce Global)
Uptown universal washroom
(Uptown Loo)		 Heritage Green Park – near Kuntz Lane and King Street South
  • open daily 7 a.m. to 10 p.m.
  • gender-neutral
  • wheelchair accessible
  • adult change table
  • automatic door opener
  • self-cleaning
  • tactile indicators
  • tactile map